Refund policy
Refund Policy
Last Updated: January 26, 2025
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Conditions for a Return
To be eligible for a return, your item must be in the same condition that you received it:
- Unworn or unused
- With tags attached
- In its original packaging
You’ll also need the receipt or proof of purchase.
To start a return, please contact us at support@modeova.com.
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
For any questions about returns, you can always contact us at support@modeova.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom products (such as special orders or personalized items)
- Personal care goods (such as beauty products)
We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please contact us if you have questions about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
14-Day Right of Withdrawal for EU Customers
Regardless of the above, if your order is being shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As with our standard policy, the item must be in the same condition that you received it:
- Unworn or unused
- With tags attached
- In its original packaging
You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved or not.
If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund as well.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at our business Email.